spondeo.
Legal

Terms of Service

Effective 2026-05-16

Pre-launch. Spondeo is a pre-launch project and is not yet incorporated as a legal entity. These Terms describe how Spondeo will operate once commercial use begins. During pre-launch, no fees are charged, no legally binding signatures are produced, and no commercial agreement is formed by using the site. Working draft pending counsel review — do not treat as final.

1. The agreement

These Terms govern your use of the services offered by Spondeo (“Spondeo,” “we”), including the dashboard at spondeo.io, our API, SDKs, and the signing surfaces we render on behalf of customers (collectively, the “Service”). By creating an account or using the Service, you (“Customer,” “you”) agree to these Terms.

2. Accounts

  • You must be at least 18 years old and able to enter a binding contract.
  • One workspace per legal entity unless we agree otherwise. You are responsible for activity in your workspace.
  • Keep your API keys secret. We will rotate or revoke a key on request and may do so on our own initiative if we detect abuse.

3. What you may use the Service for

You may send envelopes for execution by your counterparties under the US ESIGN Act, UETA, eIDAS (for “simple electronic signature” purposes; advanced/qualified signatures require additional steps that Spondeo does not yet provide), and equivalent regimes.

You may not use the Service to:

  • Send documents that require notarization or a witness Spondeo does not facilitate;
  • Send documents to recipients who have not authorized you to contact them;
  • Send documents that are illegal in the jurisdiction of any party, or that you reasonably know to be fraudulent;
  • Distribute malware, conduct phishing, or impersonate a person or organization;
  • Reverse-engineer or attempt to extract source code, except to the extent permitted by law;
  • Resell or rebrand the Service as your own without a separate written agreement.

4. Documents and content

You own your content. Documents you upload, templates you build, branding assets, recipient lists, and field values entered by your signers remain yours and your signers’. You grant Spondeo only the rights we need to operate the Service: to store, transmit, render, hash, and produce the audit certificate.

We do not train AI models on your content. Where the Service uses AI (e.g. Detect with AI for field-placement suggestions), the underlying models are operated by our subprocessors under terms that prohibit training on customer data. Our subprocessor list is at /legal/subprocessors.

5. Signed-document integrity

For every envelope that reaches completion, Spondeo emits an audit certificate that records each signer’s identifier, IP address, consent attestation, and timestamps, along with the SHA-256 of the source document. This certificate is the legally meaningful artifact; we treat it as part of the signed instrument and retain it for the life of the envelope. You may not request deletion of audit data tied to a completed envelope, because doing so would defeat the integrity guarantee.

6. Fees

Spondeo currently charges a monthly subscription plus per-envelope usage. Pricing is published at /pricing and may change with at least 30 days’ notice for existing customers. Fees are exclusive of taxes; you are responsible for any applicable VAT, GST, or sales tax.

Free or trial usage may be capped or rate-limited. We may discontinue free tiers with notice.

7. Test vs. live mode

API keys with the sk_test_ prefix create test-mode envelopes that are fully sandboxed; no recipient ever receives an email and signatures from test envelopes have no legal effect.sk_live_ keys create real, legally binding envelopes. Cross-mode access is blocked: a test-mode key cannot read a live-mode envelope and vice versa.

8. Term and termination

Either party may end the agreement at any time. We may suspend or terminate your account immediately if you materially breach these Terms, if your use is creating a security or legal risk, or if required by lawful process.

On termination we will, on request and within 30 days, export completed envelopes and audit certificates so you retain the signed-document record. After that period we may delete drafts and unsent envelopes; we will retain completed-envelope audit data per the retention schedule in the Privacy Policy.

9. Warranties and disclaimers

The Service is provided “as is.” To the maximum extent permitted by law, we disclaim implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

Spondeo is not a law firm and the Service does not provide legal advice. You are responsible for confirming that an electronic signature is appropriate for each document type and jurisdiction. Some document categories (wills, certain real-estate filings, court documents in some jurisdictions) may require ink signatures, notarization, or witnesses and should not be signed via Spondeo without independent legal confirmation.

10. Limitation of liability

To the maximum extent permitted by law, neither party will be liable for indirect, incidental, consequential, special, or punitive damages arising out of these Terms. Each party’s aggregate liability is capped at the fees Customer paid Spondeo in the 12 months preceding the claim, except for breaches of confidentiality, infringement of the other party’s IP, or amounts owed.

11. Indemnification

You will indemnify Spondeo against third-party claims arising from (a) documents you sent through the Service; (b) your breach of these Terms; or (c) your unlawful use of the Service. We will indemnify you against claims that the Service itself infringes a third-party IP right, subject to standard carve-outs.

12. Confidentiality

Each party will protect the other party’s non-public information with at least the same degree of care it uses for its own. Customer content is Customer’s confidential information.

13. Governing law

Governing law and venue will be designated once Spondeo is incorporated. Until then, any dispute is to be resolved in the operator’s jurisdiction of residence under applicable law.

14. Changes

We may revise these Terms with at least 30 days’ notice to customer admins for material changes. Continued use of the Service after the effective date constitutes acceptance.

15. Contact

Email: [email protected]